These Terms and Conditions govern the provision of cleaning services by Cleaners Elephant and Castle to residential and commercial clients. By making a booking, using our website, or accepting a quotation, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing work to commence.
In these Terms and Conditions, the following words and phrases have the meanings set out below:
Client means any individual, company, or organisation that requests, books, or receives cleaning services from Cleaners Elephant and Castle.
Company means Cleaners Elephant and Castle, the cleaning service provider.
Services means any cleaning or related services supplied by the Company to the Client, including but not limited to regular domestic cleaning, end of tenancy cleaning, one off deep cleaning, office cleaning, and related tasks agreed between the parties.
Premises means the property or location where the Services are to be performed.
Cleaner means any representative, employee, or subcontractor engaged by the Company to provide the Services.
Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and any written confirmation of booking.
The Company will provide the Services as described in the booking confirmation or agreed quotation. The scope of work may include general cleaning, deep cleaning, move in or move out cleaning, and other related tasks as requested by the Client and accepted by the Company.
The Company reserves the right to refuse tasks that are unsafe, unlawful, or outside the reasonable scope of domestic or commercial cleaning, including but not limited to heavy lifting beyond safe limits, working at unsafe heights, or handling hazardous materials.
The Client is responsible for ensuring that the Premises are accessible, safe, and free from hazards for the duration of the visit, including adequate lighting, electricity, and running water.
Bookings may be made through the Companys website or any other booking method made available by the Company from time to time. The Client must provide accurate and complete information, including the address of the Premises, type of property, approximate size, and specific requirements.
All bookings are subject to availability and acceptance by the Company. A booking is not confirmed until the Client has received a booking confirmation from the Company.
The Company may request additional information or clarification before confirming a booking. If the information provided by the Client is inaccurate or incomplete, the Company reserves the right to adjust the price, amend the scope of Services, or cancel the booking.
Regular service bookings, such as weekly or fortnightly cleaning, will continue on a recurring basis until cancelled in accordance with these Terms and Conditions.
Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period, as specified by the Company. Quotations may be amended if the Clients requirements change or if the information provided was inaccurate or incomplete.
The Company may charge on a fixed price basis, on an hourly basis, or using another pricing structure notified to the Client at the time of booking. All prices will be stated before the booking is confirmed.
Additional charges may apply for parking, congestion or clean air zone charges, or where access to the Premises requires paid parking. The Client is responsible for covering such additional charges unless otherwise agreed in writing.
Unless otherwise agreed in writing, payment is due either in advance of the Services or immediately on completion of the Services on the same day.
The Company may require a deposit at the time of booking, particularly for one off and end of tenancy cleaning. Any required deposit amount will be communicated to the Client before the booking is confirmed.
Payments must be made using the payment methods accepted by the Company, which may include card payment, bank transfer, or other cashless methods. The Company may refuse to accept cash payments at its discretion.
If payment is not received by the due date, the Company reserves the right to suspend Services, apply late payment charges, and take reasonable steps to recover outstanding sums.
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless stated otherwise in a written quotation or booking confirmation, at least 24 hours notice is required to cancel or reschedule without charge.
If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be up to 50 percent of the quoted service price, or to retain any deposit paid.
If the Cleaner is unable to gain access to the Premises at the confirmed start time, including where keys do not work or entry is refused, this may be treated as a late cancellation and cancellation charges may apply.
The Company may cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, severe weather, or operational issues. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such rescheduling or cancellation.
The Client must provide accurate information about the Premises and the cleaning requirements at the time of booking.
The Client must ensure that the Premises are accessible at the agreed time and that any alarm systems, security codes, or key arrangements are communicated clearly and lawfully to the Company in advance.
The Client must ensure that any valuable, fragile, or irreplaceable items are safely stored away. If there are items that require special care, the Client must clearly inform the Company before the work begins.
The Client agrees not to directly hire, employ, or engage any Cleaner introduced by the Company for any cleaning services outside the Agreement during the period of the Agreement and for 12 months after its termination, unless otherwise agreed with the Company in writing.
Where the Client provides keys to the Premises, the Company will take reasonable care to ensure they are kept secure. Keys may be labelled with a code or reference number and will not be labelled with the full address.
The Company does not accept responsibility for Clients keys that have not been provided to the Company or are left at the Premises under the Clients own arrangements.
If keys do not work or access is otherwise impossible due to reasons beyond the Companys control, the visit may be treated as a late cancellation and charges may apply.
The Company aims to provide Services to a professional standard. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible and, in any event, within 24 hours of completion of the relevant visit.
Where a complaint is made within the specified timeframe and is reasonably justified, the Company may offer a re clean of the affected areas or another appropriate remedy. Any re clean will be arranged at a mutually convenient time.
The Companys liability in relation to the quality of service is limited to the cost of the original cleaning of the specific areas in question.
The Company holds appropriate public liability insurance for the provision of cleaning services. Details of coverage can be made available on request.
The Company will take reasonable care when providing the Services. However, the Company will not be liable for:
Any pre existing damage, wear and tear, or deterioration of surfaces, fabrics, or items at the Premises.
Any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity.
Any damage caused by defective materials, faulty equipment provided by the Client, or inherent defects in the Premises.
The Companys liability for any single claim or series of related claims arising out of the same event will not exceed the amount paid or payable by the Client for the Services in question, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
The Client must report any alleged damage or breakage believed to be caused by the Companys Cleaner in writing as soon as reasonably possible and, in any case, within 24 hours of the visit.
Where damage is reasonably attributed to the Cleaner, the Company may, at its discretion, repair the item, arrange a replacement of similar quality, or offer a fair compensation payment taking into account age, condition, and market value.
The Company is not responsible for items that are brittle, unstable, improperly secured, or that have inherent defects, nor for damage resulting from the Clients failure to inform the Company of special care or cleaning instructions.
The Company will handle general household and office waste produced during cleaning activities in accordance with applicable waste regulations.
The Company is not licensed to remove or transport large volumes of waste, commercial waste that requires specific licensing, or hazardous materials, including but not limited to chemicals, asbestos, clinical waste, sharps, or contaminated items.
The Client is responsible for ensuring that any specific waste requiring special disposal, including electrical items, paint, building rubble, or hazardous substances, is managed through appropriate licensed waste operators.
Where the Client requests removal of waste that the Company is not legally permitted to handle, the Company will decline the request and may suggest that the Client contacts a licensed waste carrier or local authority waste service.
The Company will provide the Services in compliance with relevant health and safety legislation. Cleaners will follow reasonable safety procedures while on the Premises.
The Client must ensure that the Premises are safe for work, including notifying the Company of any known hazards, structural issues, or risks, such as loose floorboards, exposed wiring, or unsafe staircases.
The Company reserves the right to withdraw its Cleaner from any Premises where the Cleaner reasonably believes there is a risk to health, safety, or wellbeing. In such circumstances, the visit may be treated as a cancellation by the Client if the hazard is under the Clients control.
The Company may use its own cleaning products and equipment, or it may agree to use supplies provided by the Client, as specified at the time of booking.
If the Client requests the use of their own equipment or products, the Client is responsible for ensuring that such items are safe, in good working order, and suitable for the surfaces to be cleaned. The Company is not responsible for any damage arising from the use of defective or unsuitable products supplied by the Client.
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. Such events may include, but are not limited to, extreme weather, power outages, public transport disruption, strikes, epidemics, or other circumstances that make it impossible or unsafe to provide the Services.
The Company will process personal data in accordance with applicable data protection laws. Personal information provided by the Client will be used solely for the purpose of managing bookings, providing Services, processing payments, and handling enquiries or complaints.
The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where necessary to perform the Services, comply with legal obligations, or with the Clients explicit consent.
The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date it is made available. For ongoing or recurring services, the Company will provide reasonable notice of material changes that may affect the Client.
These Terms and Conditions and any non contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any written booking confirmation or quotation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understanding, representation, or agreement, whether written or oral.
Best value for money cleaners Elephant and Castle services that you can book at any time!
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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