This Health and Safety Policy sets out how our cleaning operations in Elephant and Castle are managed to protect cleaners, clients, visitors and the general public. We are committed to providing a safe working environment, preventing accidents and ill health, and complying with all relevant health and safety legislation and recognised industry standards.
We recognise our duty to safeguard the health, safety and welfare of all individuals who may be affected by our cleaning activities. Our objectives are to:
Identify and control significant risks associated with cleaning work in residential, commercial and communal premises.
Provide and maintain safe systems of work, safe equipment and safe handling of cleaning products.
Deliver appropriate information, instruction, training and supervision to all cleaners and supervisors.
Promote a positive health and safety culture, where hazards and concerns are reported promptly and addressed effectively.
Review this policy on a regular basis to ensure it remains suitable for our services in and around Elephant and Castle.
Overall responsibility for health and safety rests with senior management, who ensure that adequate resources are allocated to implement this policy. Management is responsible for:
Carrying out and reviewing risk assessments for all cleaning tasks and locations.
Providing appropriate personal protective equipment and ensuring it is used correctly.
Ensuring all cleaning equipment is suitable, maintained and inspected as required.
Developing safe working procedures and communicating them clearly to staff.
Investigating accidents, incidents and near misses to prevent recurrence.
Cleaners are responsible for:
Taking reasonable care of their own health and safety and that of others who may be affected by their work.
Following all training, safety procedures and site rules provided.
Using protective equipment and clothing as instructed.
Reporting hazards, defects, spillages, accidents and near misses without delay.
Refraining from using any equipment or substance for which they have not been trained.
Before work is carried out at any property, relevant risks are assessed, including access and egress, slips and trips, manual handling, electrical safety, working at height where applicable, use of cleaning chemicals and interaction with residents or staff on site.
Findings from these assessments are used to create safe systems of work. These systems specify the correct methods, equipment, products and protective measures for each task. Cleaners must follow these instructions at all times and must not improvise or take shortcuts that compromise safety.
Many cleaning products are classed as hazardous substances and must be handled carefully. We ensure that:
Only approved cleaning products are used for our work in Elephant and Castle.
Safety data sheets and substance assessments are available and understood by staff.
Cleaning products are labelled correctly and stored safely, away from children, food and sources of heat.
Products are diluted and used strictly in line with manufacturer guidance.
Strong chemicals are used only by staff who have received specific training.
Cleaners must never mix products, particularly those containing bleach or acids, and must immediately report any spills, leaks or reactions. Good ventilation must be maintained wherever possible to minimise inhalation of vapours.
Personal protective equipment is provided where risks cannot be fully controlled by other means. This may include gloves, eye protection, aprons, masks or other items, depending on the task. Cleaners must:
Wear the PPE specified for each activity.
Inspect PPE before use and report any damage or defects.
Use PPE only for its intended purpose and store it properly after use.
PPE is not a substitute for safe systems of work, but a further protection where residual risks remain.
Good housekeeping is essential to prevent slips, trips and falls, particularly in communal corridors, stairwells and busy commercial areas. To control these risks, cleaners must:
Use appropriate wet floor signs and barriers when mopping or dealing with spillages.
Keep walkways, stairs, entrances and fire exits clear of equipment and waste.
Clean up spillages promptly using the correct materials and methods.
Report any uneven flooring, loose carpets, damaged tiles or poor lighting.
Where possible, higher risk tasks are scheduled at quieter times to reduce the risk to building users.
Manual handling tasks such as moving vacuum cleaners, mops, buckets or refuse bags can cause injury if not managed properly. We aim to minimise heavy lifting and provide handling aids where appropriate. Cleaners receive training on safe lifting techniques and must:
Avoid lifting loads that are too heavy or awkward.
Use trolleys or other mechanical aids where available.
Keep loads close to the body and avoid twisting while lifting.
Report any pain or discomfort that may be related to manual handling.
All electrical and mechanical cleaning equipment is kept in good working order, used only for its intended purpose and switched off and stored safely after use.
We are committed to supporting the health and welfare of our cleaning teams. All staff receive initial and refresher training that covers health and safety responsibilities, correct use of equipment, safe handling of chemicals, emergency procedures and site-specific rules.
Where work involves lone working, suitable controls are put in place to maintain regular contact and ensure the safety of staff. Any health conditions that could affect the safety of work should be reported confidentially so that appropriate support and adjustments can be considered.
All accidents, near misses, injuries and dangerous occurrences must be reported to a supervisor as soon as possible. Details are recorded, investigated and used to improve our safety arrangements.
Cleaners working in Elephant and Castle locations must familiarise themselves with site emergency procedures, including evacuation routes and assembly points. In the event of fire or other emergency, work must stop immediately and all staff must follow the instructions given by responsible persons on site.
Compliance with this Health and Safety Policy is monitored through supervision, site visits and feedback from cleaners and clients. Where issues are identified, corrective actions are put in place and communicated to all relevant staff.
This policy is reviewed regularly, and in particular after any significant change to our cleaning services, work equipment, legal requirements or following a serious incident. Updated versions are shared with all cleaners operating in Elephant and Castle and the surrounding area to ensure continued awareness and compliance.
Best value for money cleaners Elephant and Castle services that you can book at any time!
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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